FAQ
Questions, answered.
Do I have to embed any JavaScript on my site?
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No. Tracking links are HTTP redirects that drop an attribution cookie on the visitor. Conversions are server-to-server webhooks fired from your checkout. Nothing runs in your customers' browsers from us.
What's the attribution model?
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Last-click within a configurable cookie window (1–365 days, per program). When a conversion comes in, we match the visitor_token to the most recent click on that program within the window and attribute it to that affiliate.
How do you handle refunds?
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Conversions land as pending. You approve them after your refund window closes. Until you approve, no commission becomes payable. Refunded conversions can be flipped to refunded status (separate from rejected) so audit trails stay clean.
How are payouts made today?
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Manual marking in v1 — you cut the check (or PayPal, or wire) and click "mark sent" so the affiliate dashboard reflects it. Stripe Connect transfers are scheduled for v1.1.
Can one person be both a merchant and an affiliate?
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Yes. Roles are implied by data ownership, not by an account flag. You can run programs you own and join programs other merchants run, all from one login. The dashboard shows both sides at once.
Is the webhook authenticated?
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v1: no. Anyone with your program_id and a valid visitor_token can POST a conversion. Pending status forces your manual approval before money moves, which limits the blast radius. v1.1 adds per-program HMAC signing of the conversion payload.
What's the data retention policy?
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Clicks and conversions are retained indefinitely for audit. Personal data (IPs, user agents) on click rows can be redacted on request — we keep aggregate counts and the visitor_token so attribution still works.
Can I export everything?
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Yes. Every dashboard view has a CSV export (coming in the next release). The underlying SQL schema is documented and you have read-only access to it on Studio plan.
Do you charge a take-rate on conversions?
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No. The platform fee is the monthly subscription. You keep 100% of what your affiliates earn and pay 100% to them. We don't skim conversions.
What if AffSoft goes down?
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Tracking links 502 instead of redirecting until we're back up — visitors will hit a brief error. Your conversion webhook is queue-and-retry-friendly on your side; we recommend retrying on 5xx. Status page is at status.affiliate.3dshawn.com (planned).